FAQs

HOW LONG BEFORE I RECEIVE MY ORDER?

Processing time is 3-5 weeks, depending on how many orders we have.

DO YOU SHIP INTERNATIONALLY?

Yes! Worldwide shipping is available.

DO YOU PROVIDE REFUNDS OR EXCHANGES?

Once your order is placed no changes can be made. This includes no refunds, cancellations, or exchanges. 

HOW LONG DO THE SHOES LAST?

With proper care it is not supposed to fade or unstick even if it is in contact with water or snow, however you still need to take care of the shoes like you would do with any other pair.

HOW CAN I GET MY OWN CUSTOM DESIGN?

Dm @ebcollectionn on Instagram or email ebcollectionn@gmail.com with your request! Send a picture or describe as best as you can, we will reply in the next 48h.

WILL I HAVE TO PAY TAXES, CUSTOM FEES OR DUTIES FOR MY ORDER?

Orders from inside of CANADA will not have to pay custom fees, duties, or taxes. However, if you are ordering from outside of CANADA, your order will be subject to any relevant fee's, duties, or taxes applicable.